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Published: March 30, 2022

Front Office Assistant

North York, Toronto, ON, Canada | Part Time

North Toronto Medical Optometry and Vision Care

The front office assistant is responsible for ensuring a positive patient experience in scheduling appointments, checking in or out, and providing benefits counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule managements, data entry into electronic medical record, verifying appointments, taking payments, opening and closing front office daily.

Essential Functions

  1. Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing invoices, schedules appointments with specialists as recommended by doctor
  2. Verifies insurance and collects payment
  3. Collects and enters patient demographic and insurance information into the electronic medical record
  4. Manages the schedule - makes, changes, and cancels appointments; verifies appointments; pre-appoints, and recalls
  5. Closes front office, balances financially, prepares deposit
  6. Keeps front office statistics: production booked, recall, no-shows, pre-appointments
  7. Straightens up the reception area during the day
  8. Performs other incidental and related duties as required and assigned

    Performance Factors
  1. Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
  2. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
  3. Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company.
  4. Knowledge of what insurance plans the practice accepts: The employee is able to counsel patient on their benefits and answer questions about eligibility, deductibles and coverage

  1. Must have computer skills and the ability to learn EMR system
  2. Must have at least one year’s experience in medical reception, answering multi-line phone system and managing the patient schedule
  3. Strong ability to multi-task with high degree of accuracy, attention to detail a must
  4. Excellent customer service and sales skills
  5. Strong analytical and problem-solving skills
  6. Superior verbal and written skills
  7. Strong interpersonal skills essential

This document in no way states or implies that these are the only duties to be performed by the employee occupying this position.


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