Oscar Wylee is an Australian Optical company with a strong vision of continued improvements and growth. Since 2012 we have grown our network to over 100 stores across 3 countries. With our continued growth, we are excited to come to Canada!

We listen, we care & we always want to be better!

Description: We are looking for Licensed Optician at our Oshawa Ontario location. The Optician assists in leading the store to success by building and maintaining a strong client following. Consistently delivers an exceptional experience in order to exceed service and sales expectations. Support the Store Manager in ensuring that all optical quality controls are in compliance.

KEY RESPONSIBILITIES:

Dispensing

• Transpose customer prescriptions without assistance
• Competently dispense complex lenses and frames according to patient’s needs
• Conduct all vision glasses collection, adjustment & troubleshoot without assistance
• Thorough understanding of the anatomy of the eye and ability to discuss with patients/customers
• Ability to confidently discuss the lens benefits and extras with browsers including the value of their pricing
• Ability to explain the principles of High Index and Aspheric Lenses
• Recommend the most suitable glasses, styles, colours, lenses to customers
• Discuss Health Fund Claims confidently with patients/customers and explain why their specific Health Fund may not cover what they expect
• Remake, adjust and repair frames for patients / customers
• Follow up on outstanding customer orders
• Conduct pre testing under guidance of Licensed Optometrist

Exceptional Customer Service

• Provide exceptional customer service by ensuring customer interactions exceed their expectations at all times
• Build customer relationship and establishing community
• Address customer issues and queries in an appropriate and timely manner
• Understanding and ability to communicate our warranty & refund policies

Basic Qualification

• Provincial licensure or certification by a nationally-recognized opticianry association as an optician
• Exceptional customer service and communication skills
• Excellent time management and organizational skills
• Ability to deal with difficult customers and situations;
• Ability to use initiative and adapt to different situations;
• Flexibility to work non-traditional hours including evenings and weekends