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Published: March 30, 2022

Licensed Optician - Oshawa ON

Oshawa, ON, Canada | Full Time

Oscar Wylee

Oscar Wylee is an Australian Optical company with a strong vision of continued improvements and growth. Since 2012 we have grown our network to over 100 stores across 3 countries. With our continued growth, we are excited to come to Canada!

We listen, we care & we always want to be better!

Description: We are looking for Licensed Optician at our Oshawa Ontario location. The Optician assists in leading the store to success by building and maintaining a strong client following. Consistently delivers an exceptional experience in order to exceed service and sales expectations. Support the Store Manager in ensuring that all optical quality controls are in compliance.



  • Transpose customer prescriptions without assistance
  • Competently dispense complex lenses and frames according to patient’s needs
  • Conduct all vision glasses collection, adjustment & troubleshoot without assistance
  • Thorough understanding of the anatomy of the eye and ability to discuss with patients/customers
  • Ability to confidently discuss the lens benefits and extras with browsers including the value of their pricing
  • Ability to explain the principles of High Index and Aspheric Lenses
  • Recommend the most suitable glasses, styles, colours, lenses to customers
  • Discuss Health Fund Claims confidently with patients/customers and explain why their specific Health Fund may not cover what they expect
  • Remake, adjust and repair frames for patients / customers
  • Follow up on outstanding customer orders
  • Conduct pre testing under guidance of Licensed Optometrist

Exceptional Customer Service

  • Provide exceptional customer service by ensuring customer interactions exceed their expectations at all times
  • Build customer relationship and establishing community
  • Address customer issues and queries in an appropriate and timely manner
  • Understanding and ability to communicate our warranty & refund policies

Basic Qualification

  • Provincial licensure or certification by a nationally-recognized opticianry association as an optician
  • Exceptional customer service and communication skills
  • Excellent time management and organizational skills
  • Ability to deal with difficult customers and situations;
  • Ability to use initiative and adapt to different situations;
  • Flexibility to work non-traditional hours including evenings and weekends


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