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Published: June 18, 2022

Office Administrator / Optometric Assistant

Port Elgin, ON, Canada | Full Time

Carey Optical

About Us:

Carey Optical is a reputable eyecare and eyewear provider located in the beautiful lakeside community of Port Elgin, Ontario. We love working with all members of the community and we always take the time to ensure that our patients and customers receive only the highest level of service and products. We are looking for an energetic, highly motivated, detail-oriented, and goal-achieving Office Administrator / Optometric Assistant to join our team on a full-time basis.

Duties:

  • Greet customers and respond to phone calls, emails and faxes in a manner that provides exceptional customer service
  • Complete paperwork and file information related to customer/client/patient records, eye prescriptions, eyeglass orders, invoices, returns, payments.
  • Take payments from customers and complete sales sheets as required
  • Direct bill through various insurance platforms
  • Assist with pre-testing for Optometrist appointments
  • Data entry using online systems to support Optician and Optometrist
  • Schedule and provide reminders for appointments with Optician and Optometrist
  • Track patient referrals to specialists (e.g. faxing reports, following up with patients to inform them of their appointment date/time, etc.)
  • Help to create, clean, and maintain displays in store
  • Assist with optical sales as required
  • Other duties as assigned by management

Job Requirements:

  • Experience in an administrative, optical, or medical environment is highly preferred
  • Experience scheduling, reporting, ordering, inventory management, and other administrative duties
  • A professional, honest, and fun-loving attitude with a strong passion for delivering high quality customer service that makes people happy
  • Excellent verbal and written communication skills; Must be fluent in English
  • Interest in eyewear trends and a good eye for fashion
  • Ability to stay calm when presented with challenging customers
  • Strong multi-tasking, time management, and organizational skills
  • Highly detail-oriented and able to learn and use new technologies; Proficient in MS Office products
  • Experience in insurance billing is considered an asset

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