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Published: September 15, 2022

Patient Services Specialist

Dryden, ON, Canada | Full Time


Why You Should Join Us:

We at FYidoctors put our patient's well-being first and feel honoured that people across Canada and the USA trust us with something so valuable. We put health front and centre, and our doctor-led approach has helped us rapidly grow in 12 years from 30 locations to over 350.

We could not have gotten to where we are without our most significant asset, our people, who now number more than 3,000 and serve thousands of valued patients across North America every day. We are committed to FYidoctors being more than just a place to work and strive to maintain a positive and supportive work environment where all our people can thrive and grow.

Join our team at FYidoctors and help us have a meaningful impact on people's lives while also having fun doing it!

How You'll Benefit:

  • A comprehensive total rewards package
  • Competitive wage and benefits 
  • Rapid and continued growth, ensuring a constantly challenging and rewarding environment 
  • A workplace culture fosters a sense of collaboration 
  • Ongoing training and development opportunities 

Why We Need You:

Our Practice Coach is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest Patient Services Specialist. You will play a critical role within FYidoctors and be crucial to our success by delivering world-class service to our patients.

You'll often be the first point of contact with the public, so you must bring with you your passion for people and your drive to deliver an outstanding customer experience. You will also have the opportunity to work closely with our doctors doing preliminary and auxiliary testing.

This position is a full-time, permanent role working up to 40 hours per week from Monday to Saturday.

What Will You Be Doing?

  • Communicating with patients in person, by phone, and by email
  • Administering pre-testing services
  • Managing appointment bookings, prescription printouts as well as billing and payments
  • Office administrative tasks including the processing of mail, filing, and faxing
  • Assisting with the presentation and sales of retail of eyewear products

What Do You Bring?

  • A genuine passion for delivering a best in class customer experience
  • Exceptional communication skills
  • A love of working in a high performing team and an attitude that not only sees you at your best but inspires and supports others
  • An ability to multi-task in a fast-paced environment
  • Excellent computer knowledge, including Microsoft Office suite
  • Previous experience working in a retail or customer-focused environment

We appreciate your interest in FYidoctors and hope it didn't take too much time to apply.  So, leave the rest to us. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities!


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