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Published: May 1, 2022

Optometric Assistant

Toronto, ON, Canada | Full Time

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Our busy Yorkville practice is looking for a new employee to join our dynamic team as an Optometric Assistant. The right candidate must be friendly, outgoing, self-motivated, and able to deliver exceptional customer service in a fast-paced environment. Your primary role will be pretesting, though you will be cross trained to help with administrative duties. Previous experience is not required but always an asset. Must be able to work between the hours of 8-5 or 9-6 Monday-Friday, some Saturdays and evening hours may be required.

Our ideal candidate will possess the following attributes:

  • Ability to work in a fast-paced, ever changing work environment while maintaining expert customer service and communication skills and keeping cool under pressure
  • Ability to think quickly and creatively and be eager to learn and take initiative
  • Excellent ability to communicate well with patients and colleagues and be a team player
  • Energetic and driven by a “no task is too small” attitude
  • Detail-oriented to ensure flawless accuracy
  • Self-motivated to complete tasks in a timely manner
  • Dedicated to making patients happy and exceeding expectations
  • Very serious about your work (without taking yourself too seriously)
  • Able to project a professional image
  • Punctual and reliable

Your Duties:

  • Preliminary screening tests with patients
  • Teaching new contact lens wearers how to insert and remove contact lenses
  • Educating patients on eye health related issues
  • Data entry
  • Scheduling and coordinating patient appointments
  • Attending to patients needing assistance at the front desk while also managing a multi-line phone system
  • Responding to patient’s inquiries in person, over the phone, and by email
  • Provide top-notch, stellar service to our patients
  • Brainstorm and think creatively about ways in which to optimize each patient’s experience
  • Communicate VEC’s values with the interactions that you have with all patients
  • Work with other team members to ensure all patients receive exceptional service throughout their appointment experience
  • Display excellent organizational skills and the ability to manage your time efficiently
  • Innovate and share best practices with your colleagues

Employment Perks:

  • Participation in Company Benefits Plan
  • Company Discounts + Eye wear Benefits
  • Team outings and Events
  • Friendly and positive work environment

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