Oscar Wylee is an Australian Optical company with a strong vision of continued improvements and growth. Since 2012 we have grown our network to over 90+ stores across 3 countries. With our continued growth, we are excited to come to Canada!

We listen, we care & we always want to be better!

Description: The role of store manager is pivotal to Oscar Wylee store performance. Store manager is expected to be motivated and passionate to lead and deliver exceptional customer service. The store manager is responsible for all operational aspects of the store, driving sales and overseeing all employees of their store. Oscar Wylee values long lasting customer relationships and wants to build customer loyalty, as such store manager’s responsibilities and duties include but not limited to:

This opportunity will be based in Chinook Mall, Calgary.

Exceptional Customer Service

• Apply and ensure all employees follow Oscar Wylee customer influence guideline principle
• Provide exceptional customer service by ensuring customer interactions exceed their expectations at all times
• Address customer issues and queries in an appropriate and timely manner
• Recommend the most suitable glasses, styles, colors, lenses to customers
• Understand and ability to communicate our product uses and benefits, warranty and refund policies
• Follow up on outstanding customer orders

Store performance and operations

• Reach and exceed sales targets for your store
• Ensure store is operational at all times including adequate staffing and functionality of systems
• Maintain store presentation, merchandising and cleanliness
• Review timesheet, approve and investigate employee attendance for payroll
• Operate POS with high degree of accuracy
• Accurate cash handling
• Investigate and resolve discrepancies on till balance and daily banking
• End of day report and daily banking
• Effective management of store inventory and stock-take
• Review and follow up on delivery status and pending orders

Management / Compliance/ other

• Manage store communication including EOD figures
• Comply and ensure compliance with all workplace legislations and Oscar Wylee policies and procedures, as implemented, varied or replaced from time to time
• Manage customer feedback and complaints in line with Oscar Wylee’s complaints handling policy & procedures

Dispensing

• Competently dispense complex lenses and frames according to patient’s needs
• Conduct all vision glasses collection, adjustment & troubleshoot without assistance
• Ability to confidently discuss the product benefits and extras with browsers including the value of their pricing
• Recommend the most suitable styles and colors to customer
• Remake, adjust and repair frames for patients / customers
• Follow up on outstanding customer orders

SKILLS & EXPERIENCE

• Previous experience in the optical industry
• Minimum 2+ years management & leadership experience
• Optical Dispensing qualification is highly desirable
• The ability to influence, mentor, support and motivate your team
• Excellent communication in both written and verbal forms
• This opportunity will be based in Calgary, AB